Refund policy
Something Wrong? No Problem.
If you're not completely satisfied with your purchase, we're happy to help.
We offer refunds or exchanges on items returned within 14 days of purchase, provided they are in their original condition and accompanied by the original receipt or digital proof of purchase.
For online orders, please include your order confirmation email or invoice with your return.
Refunds will be issued to the original payment method. If you have a gift receipt, items may be exchanged within 14 days of purchase.
Cosmetics & Hygiene Products
For hygiene and safety reasons, cosmetic products can only be returned if they are unused and all seals and original packaging remain intact. This does not affect your statutory rights.
Faulty Items
If you return a faulty item that is still within its warranty period and can provide proof of purchase, we will assess the item.
Where possible, the item will be repaired. If a repair is not possible, we may offer a replacement. If a replacement is unavailable, a refund may be provided. Each faulty item will be assessed individually based on the nature of the fault.
This does not affect your statutory rights.
How to Return an Item
Please submit a return or cancellation request through your customer account before the 14-day withdrawal period expires.
If you have any issues, please email marketing@mgraham.ie with:
- Your order number
- The reason for your refund or exchange request
Our team will advise you on the next steps.
EU Right of Withdrawal
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the final item in your order, without providing a reason.
To exercise your right of withdrawal, please submit a return or cancellation request through your customer account before the 14-day withdrawal period expires.
Once we have received your returned goods, we will process your refund within 14 days. This will include the cost of standard delivery where applicable and will be refunded to your original payment method.
Unless otherwise stated, you are responsible for the cost of returning the goods.
Exceptions
The EU right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons (including cosmetics) if the seal has been broken after delivery.