Do you have a little question that needs answering asap? We have shared some of our most frequently asked questions to help you out!
At the moment we only ship to Ireland and Northern Ireland.
Shipping costs will apply, and will be added at checkout.
We run discounts and promotions all year, so stay tuned for exclusive deals.
We offer Click & Collect on all our products.
Don't worry, we'll let you know when your order is ready to be collected. We aim to have your order ready in up to 7 working days (excluding furniture and large electrical appliances), but out-of-stock items or late product deliveries can sometimes cause delays.
To collect your order in-store, pick Click & Collect from the delivery options at checkout. Click & Collect is completely free of charge. Payment is authorised when you place your order online.
Orders are collected from the main counter in our main building. When it's ready to collect, make sure to bring along:
A copy of your email - you can print the document or show it on a phone or tablet and either the payment card you purchase the items with or photo ID (a driving license or passport)
If someone is collecting on your behalf, they must live at the same address as you. Along with the email and photo ID.
Grahams of Monaghan take no responsibly for items picked up by persons other than the person who placed the order.
If you can't collect your order when it is ready, please email us directly to make an alternative arrangement. We understand sometimes there is a delay to collect however we can only hold an order for 14 days. After that, we'll contact you to process a refund and return the items.
It depends on where you are located. Orders processed here will take 3 - 5 business days to arrive. Delivery details will be provided in your confirmation email.
If your delivery has gone over the stated delivery timeframe, you can email us directly. Be sure to include your Order Confirmation number in your enquiry so we can track down your order easily.
Sometimes we may deliver your items separately to get them to you quicker, we will communicate this to you via email.
We use Fastway Couriers.
You can Track Your Order here: https://www.fastway.ie/courier-services/track-your-parcel/
Don't worry, if you didn't receive an email confirming your order, keep a screen shot of your payment and just email us directly with details of the order you placed and we will look into it for you.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly on firstname.lastname@example.org and we’ll take you through the process.
If a product is defective in any way, please contact us and we'll provide a free returns label so that you can return the item at no cost. Any breakage or damage should be reported to us within 24 hours of delivery.
If you believe an item is faulty and it is past the 28 day return policy, please email us directly and we will assist you. Please note products will be inspected upon return.
You can either buy a gift card online for free delivery or collection in-store, or buy in-store.
Gift Vouchers purchased online can only be used as full or part payment for goods in in our physical store and not online.
Our coffee shops have seperate Gift Cards which can not be used in the remainder of the store.
Gift Cards have an expiry date and will remain valid from date issued on the card to the expiry date and as long as there is a balance on them.
Our team at any till point in-store can check a gift card balance for you. Gift cards can't be exchanged for cash.
We are in the process of creating online vouchers so stay tuned.
Build, Plumbing, Home & Gift, Euronics and Décor Departments
Mon - Fri 8.00am – 5.00pm
Saturday 9.00am – 4.00pm
Mon - Fri 9.00am – 4.30pm
Saturday 9.00am – 4.00pm
Granny Grahams Mon - Sat 8.30am – 3.00pm
All departments closed on Sunday.
Fancy joining the Grahams of Monaghan team? Send in your CV to email@example.com.