Something Wrong? No Problem
We are happy to exchange or refund an item for you, if returned as sold, with 28 days, with an original receipt or digital receipt.
Returns of items purchased online must be accompanied by an order confirmation email and an invoice.
Refunds are issued to the original method of payment with an original receipt. Merchandise accompanied by a gift receipt may be exchanged within 28 days.
Please note that, for legal reasons, cosmetics products can only be returned if all seals and packaging are unbroken. This does not affect your statutory rights.
Please note that if you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis. This does not affect your statutory rights.
How to return an item.
Email firstname.lastname@example.org if you need a refund or exchange with your order number and reason for exchange or refund.