Brands

Savoir Faire is the business name under which the Homewares and Household Department of Maurice Graham Ltd operates.


1. Access to website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


2. Licence for website access

mgraham.ie grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of mgraham.ie. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.



3. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not mgraham.ie, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.



4. Our contract

When you place an order to purchase a product from mgraham.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be completed at the time we send this Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.



5. Returns & Refunds

Our Deliveries & Returns Policy applies to products purchased from us. Returns must be made within 30 days. All customers in the European Union are entitled to a statutory cooling-off period of seven business days. We are happy to exchange or offer a credit note on unsuitable goods returned to us unused or unworn within 30 days together with proof of purchase. Please note that certain products CAN NOT be returned.  These products include jewellery, scarves, gloves, hats, dressing gowns and good specific to Christmas.

Gift Vouchers are non – refundable.

Credit notes are accepted in our shop. Your statutory rights are unaffected.


6. Pricing and Availability

We try to ensure that all products listed on our website are available and that we can dispatch as soon as possible following receipt of order. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our best efforts, a small number of products on our website may be incorrectly priced in error. Rest assured, however, that we try to verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.


7. Customs

When ordering goods from mgraham.ie for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from mgraham.ie, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


8. Electronic communications

When you visit or shop online at mgraham.ie, or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights.


9. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


10. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


11. Our contact details

Maurice Graham Ltd
@ the Roundabout
Armagh Road
Monaghan
County Monaghan
Ireland
Phone 003534774800
Email michael@mgraham.ie


SHIPPING & DELIVERIES

We pride ourselves in handling your orders quickly, however, some orders may take longer than others. We do not ship on Saturdays or Sundays.

Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order.


Shipping Rates & Times

We use Fastway Couriers to process our shipping.  A signature is required as proof of delivery.  Online orders will not be released under any circumstances unless a signature is obtained. A tracking number will be send to your email. We can only accept claims within 3 weeks of the shipping day.

To Ireland
Order value : Shipping Rate
Flat Rate : €8.95
€100 and over : Free

To UK
Order value: Shipping Rate
Flat Rate : €8.95
€100 and over : Free

To Europe

 To USA & Canada

 To Australia, Hong Kong, Japan, New Zealand, Philippines, Singapore, Taiwan, Russia :

Confirmed over email

Please note that Countries outside the EU are exempt of VAT. Customs & Excise Duties may apply to some countries.



DELIVERY

Please allow at least a week for your order to be dispatched depending on whether your item is in stock. Delivery dates cannot be guaranteed and may be disrupted by issues beyond the control of mgraham.ie (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).


CHRISTMAS DELIVERIES

Christmas is a time when there’s most pressure on delivery & courier companies. We will do our best to fulfil and have your order delivered for Christmas, but please allow at least 2 weeks to give yourself the best chance of not being disappointed. We cannot guarantee delivery. Only Santa can do that.

All prices on mgraham.ie are quoted in Euro and your credit card company will calculate the exchange rate automatically.

For more information, please email michael@mgraham.ie



RETURNS & EXCHANGES

We offer 2 methods to return and exchange items within 30 days if purchased online.

1. Mail us back the item with your own trackable and insured shipping method* to:

Maurice Graham Ltd
@ the Roundabout
Armagh Road
Monaghan
County Monaghan
Ireland

Please make sure you mark it clearly for this address and enclose a copy of the delivery docket and the reason for returning. Returns must be made within 30 days.

*The cost of return shipping must be prepaid at the point of return.
Savoir Faire is not responsible for customer returns that are not received.

2. Merchandise can also be returned to our store location with  the original packing list strictly within 30 days. Please bring return items in original product packaging to help expedite the return or exchange process. Please note that sale items can only be returned to our shop for exchange or store credit only.


RETURNS

If you are not satisfied with your purchase for any reason, please let us know and we will try to take care of you. All returns must be within 30 days. However the cost of returning items to us is always the responsibility of the purchaser.

Please note that certain products CAN NOT be returned.  These products include jewellery, scarves, gloves, hats, dressing gowns and good specific to Christmas.

Gift Vouchers are non – refundable.


Refund process

Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

The value of returns, exchanges or refunds is the value at the time of purchase.






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